Does the NetDocuments service ever go down?

NetDocuments has experienced 99.995% service availability, excluding scheduled down times, during the past many years. There are two world-class data centers for NetDocuments, one managed by LexisNexis, and one in the West managed by a federally-regulated commercial bank. These centers are managed 365x24x7 by a combined staff of 700 IT experts and equipped with fully redundant ISPs, networks, servers, storage power & cooling, and security infrastructure. Data is replicated automatically between the two data centers, with the ability of each facility to service 100% of the processing loads. In addition to recommending that firms acquire two independent Internet connections for high availability to greatly reduce the eventuality of Internet downtime, users can continue editing existing documents or create new documents offline through the NetDocuments Echoing technology.